Last updated: August 2026
By requesting a quote, placing an order, or using Niya Market's services, you agree to the following Terms & Conditions. We recommend reading them carefully before making any payment.
Niya Market is a personal shopping and proxy purchasing service specializing in products sourced from Japan.
We assist our clients with locating products, checking availability, visiting stores, purchasing items, receiving orders in Japan, consolidating products, preparing parcels, and arranging international shipments.
Niya Market is not the manufacturer of the products requested. Our service consists primarily of locating and purchasing products on behalf of the client through Japanese stores, retailers, manufacturers, events, pop-ups, lotteries, marketplaces, or other third-party sellers.
The client understands that part of the amount paid to Niya Market represents compensation for the work involved in locating and managing their request, and not only the retail value of the products.
Quotes may include, where applicable:
Unless otherwise stated, quotes are valid for 48 hours.
Product prices and availability may change at any time before purchase due to exchange rate fluctuations, retailer price changes, promotions ending, stock changes, or other circumstances outside Niya Market's control.
A quote does not reserve or guarantee stock.
If the final cost of a product changes significantly before purchase, Niya Market may request the client's approval and/or additional payment before proceeding.
Niya Market charges for the work required to locate and purchase products. Our prices and service fees compensate for the time, coordination, sourcing, transportation, communication, and management required to fulfil each request.
Scheduled or Announced Store Visits
When Niya Market announces or schedules a visit to a specific physical store and accepts client orders for that visit, a minimum order value of €50 per physical store applies.
The €50 minimum refers to the total value of the products according to Niya Market's quote for that store, including Niya Market's applicable margin or service fee. International shipping is not included in this minimum.
If Niya Market has already begun travelling to the store or has completed the visit and none of the requested products can be purchased due to circumstances outside Niya Market's reasonable control, the client will receive a refund of the unused amount paid, minus a €25 non-refundable service amount.
This €25 compensates Niya Market for transportation, time, sourcing work, and the physical store visit already carried out.
Circumstances outside Niya Market's reasonable control may include sold-out products, inaccurate or changing stock information, purchase limits, sales ending without prior notice, access restrictions, retailer decisions, event restrictions, or other circumstances preventing the requested purchase from being completed.
If only part of the order is unavailable and Niya Market is able to purchase other requested products during the visit, the client will normally be refunded only for the products that could not be purchased. In this case, the additional €25 unsuccessful-visit amount will not apply.
Dedicated Store Visits
When a client requests that Niya Market travel to a specific physical store primarily or exclusively for their individual request, a Dedicated Store Visit Fee of €25–€40 will apply in addition to the quoted price of the requested products.
The exact Dedicated Store Visit Fee will be confirmed before payment and may depend on factors such as:
The Dedicated Store Visit Fee compensates Niya Market for carrying out the visit itself and does not guarantee that the requested product will be available or successfully purchased.
Once Niya Market has begun the work or travel required for a Dedicated Store Visit, the Dedicated Store Visit Fee becomes non-refundable.
If the requested products cannot be purchased due to circumstances outside Niya Market's reasonable control, the client will receive a refund of the unused amount allocated to the products, while Niya Market will retain the Dedicated Store Visit Fee.
The Dedicated Store Visit Fee replaces the standard €25 unsuccessful-visit amount for that same visit. Both amounts will not be charged for the same unsuccessful visit.
If an additional store, location, or separate visit is required, an additional Dedicated Store Visit Fee may apply. Niya Market will inform the client before carrying out any additional paid visit.
Requests involving discontinued products, rare items, second-hand products, limited releases, difficult-to-access stores, events, checks at multiple stores, or extensive research may require an additional sourcing or research fee.
Any such fee will be communicated before the paid work begins.
Payment of a sourcing or research fee compensates Niya Market for the work performed and does not constitute a guarantee that the requested product will ultimately be found or purchased.
Payment must be made in advance before Niya Market purchases any product or carries out paid sourcing, research, or store visits.
Available payment methods may include credit or debit card or other payment methods offered at checkout.
An order will not be considered confirmed until the required payment has been successfully received.
By completing payment, the client authorizes Niya Market to begin providing the requested service and, where applicable, to begin sourcing, travelling, making reservations, purchasing, or taking other actions necessary to fulfil the request.
If additional costs arise that could not reasonably have been calculated at the time of the initial quote, Niya Market will inform the client before proceeding whenever their approval is required.
Because Niya Market provides a time-sensitive personal shopping and proxy purchasing service, work may begin shortly after payment is received.
Once Niya Market has begun providing the requested service, service fees and costs corresponding to work already performed or expenses already incurred are non-refundable.
The service will be considered to have begun once Niya Market has started taking actions related to the request, including, where applicable:
Once a requested product has been purchased from a third-party seller on behalf of the client, the client may not cancel the purchase simply because they have changed their mind.
Any cancellation, return, or refund after a product has been purchased will depend on the policies of the original Japanese seller and applicable law.
If the retailer agrees to cancel or refund a purchase, Niya Market will refund the amount actually recovered from the seller, after deducting non-refundable service fees, work already performed, and third-party costs already incurred.
All products are subject to availability at the time Niya Market attempts to purchase them.
The fact that a product was available when a quote was issued does not guarantee that it will remain available afterwards.
Limited-edition products, collaborations, pop-up merchandise, event products, character goods, and seasonal releases may sell out without prior notice.
If a product becomes unavailable before Niya Market has incurred costs or performed a paid service or store visit, the amount allocated to that product will be refunded.
If sourcing, transportation, a store visit, reservation, research, or another paid service has already been carried out, the corresponding service fees and non-recoverable costs may be deducted from the refund in accordance with these Terms & Conditions.
Niya Market will not purchase an alternative product, size, colour, design, or version without the client's authorization.
Preorders and limited releases may be subject to changes in release dates, production delays, unit limits, purchase restrictions, retailer cancellations, lotteries, or other conditions imposed by third-party sellers.
Estimated release dates are not guaranteed by Niya Market.
If a retailer or manufacturer cancels an order, Niya Market will refund any amount successfully recovered from the seller relating to the cancelled product, after deducting any previously disclosed service already performed and any non-recoverable third-party costs, to the extent permitted by applicable law.
Niya Market is not responsible for delays caused by retailers or manufacturers.
Kuji, Gashapon, blind boxes, random cards, random character goods, and similar products are random by nature.
The client accepts that Niya Market cannot guarantee a specific character, prize, design, rarity, or result unless the specific item is being purchased directly rather than obtained through a random mechanism.
No refunds will be provided solely because the client did not receive their preferred random item.
If the client asks Niya Market to participate multiple times, each attempt and its corresponding cost will be considered authorized once agreed upon.
Unless otherwise agreed, products are purchased and forwarded in the condition in which they are supplied by the Japanese retailer.
Japanese retailers and manufacturers may consider small marks, packaging imperfections, minor printing differences, loose threads, small scratches, dents to external packaging, or similar cosmetic variations acceptable.
Niya Market is not the manufacturer and cannot independently guarantee manufacturing quality.
Where reasonably possible, Niya Market may assist the client in submitting a claim to the original retailer or manufacturer, but the outcome of such a claim will depend on the relevant third party.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.
For second-hand or pre-owned products, the client accepts the condition described or shown before purchase.
International shipping is charged separately unless expressly stated as included in the quote.
Shipping costs may depend on:
Shipping quotes provided before final packing are estimates when the final weight or dimensions of the parcel are not yet known.
Niya Market may offer different postal or courier services depending on the destination and the products being shipped.
Any delivery timeframe provided by Niya Market is an estimate and not a guaranteed delivery date.
Delays may occur due to customs inspections, carrier congestion, weather conditions, public holidays, postal restrictions, security checks, natural disasters, strikes, or other circumstances outside Niya Market's reasonable control.
Unless expressly stated otherwise, Niya Market's prices do not include customs duties, import VAT, brokerage fees, handling fees, postal customs charges, or other taxes imposed by the destination country.
The recipient is responsible for any import charges imposed by the authorities or carrier in the destination country.
Import requirements and charges vary by country and may change without prior notice.
The client is responsible for ensuring that the products requested can legally be imported into their destination country.
Niya Market will not falsify product values, provide false customs information, or intentionally misdeclare merchandise.
Refusal to pay customs charges does not automatically entitle the client to a refund.
The client is responsible for providing a complete and accurate shipping address.
If a parcel is returned due to:
the client will be responsible for any return charges, additional postage, customs charges, and reshipping costs.
Original shipping costs and fees corresponding to services already performed are non-refundable except where required by applicable law.
A returned parcel will only be reshipped once all additional costs have been paid.
Niya Market may temporarily store products in Japan while waiting for additional purchases, consolidation instructions, shipping payment, or client confirmation.
If a client fails to provide shipping instructions, pay an outstanding shipping balance, or respond to Niya Market for an extended period, storage fees may apply after prior notice.
The applicable storage period and corresponding fee will be communicated to the client before storage charges begin.
If the client remains unreachable or fails to arrange shipment for an extended period after repeated notices, Niya Market reserves the right to take reasonable measures regarding the products as permitted by applicable law, including charging ongoing storage fees or arranging their return or disposal where legally permitted.
Clients must contact Niya Market as soon as possible if a parcel arrives visibly damaged, incomplete, or appears to have been lost.
For damaged products, photographs of the external packaging, shipping label, internal packaging, and affected products must be provided within 48 hours of delivery, so that Niya Market can assess the case and, where applicable, submit a claim to the carrier.
Compensation for loss or damage during international transit may depend on the selected shipping method, the carrier's investigation, the declared value, insurance coverage, and applicable law.
Niya Market will provide reasonable assistance with eligible postal or carrier claims.
Niya Market does not guarantee that a carrier will approve a compensation claim.
Nothing in these Terms excludes liability that cannot legally be excluded.
Niya Market reserves the right to refuse requests for products that cannot legally or safely be purchased, stored, exported from Japan, transported internationally, or imported into the destination country.
This may include certain foods, liquids, aerosols, perfumes, batteries, medicines, hazardous materials, weapons, or other restricted products.
If a restriction only becomes known after work has already been performed, the fees corresponding to services already provided may still apply.
The client is responsible for reviewing messages and providing requested approvals or information within a reasonable timeframe.
Niya Market is not responsible for loss of product availability caused by delays in the client's response or payment.
Where stock is very limited, Niya Market may set a specific payment or response deadline shorter than the standard 48-hour quote validity period.
The client's personal data, such as name, email address, telephone number, shipping address, and order information, will be processed for the purpose of managing requests, payments, purchases, customer service, customs documentation, and shipments.
Information may be shared with third parties where reasonably necessary to complete the order, including payment providers, postal operators, courier companies, customs authorities, and service providers.
Personal data will be processed in accordance with applicable privacy and data protection legislation and Niya Market's Privacy Policy.
Niya Market reserves the right to refuse future requests from clients who engage in fraud, abusive behaviour, harassment, repeated non-payment, misuse of chargebacks, or other conduct that makes it unreasonable or unsafe to continue providing the service.
Any existing paid order will continue to be handled in accordance with applicable law and these Terms & Conditions.
Questions about these terms? Contact us.